Account tab

A short video walkthrough is below; after it, every field on this tab is explained in order.

WordPress Admin → FedEx Shipping → Settings, then the Account tab. This tab identifies who ships: the FedEx account that gets billed, the contact printed on labels, and the address every parcel starts from. It also holds the Environment switch between sandbox and production.

Labels ship from this address. Return labels use the same address as the recipient — it is where your customers send returns to. The street lines of the address are entered separately on the Labeling tab.

The FedEx Shipping settings page, Account tab. One Save Changes button at the bottom of the page saves all five tabs together — you cannot save a single tab on its own. Saving also refreshes stored shipping prices, so the next quote is fresh. All settings are saved with your WordPress site; there are no files or databases for you to touch.

Account Number

A text field for your 9-digit FedEx shipping account.

	Account Number
What it means	The FedEx account that gets billed for the labels you create.
Why it matters	The plugin uses it nearly everywhere: checkout prices, labels, pickups, returns, and shipment cancellation.
When to change it	When you open a new FedEx account, or when you move between testing and live shipping (see the mistake below).
Default	Empty until you enter a value and save.
After you save	The next quote, label, or pickup uses the new account.
Common mistakes	Entering your production account number while still testing in sandbox — FedEx’s test servers only accept the test account number. Leaving it empty, so quotes and labels have no account to bill.

Person Name

A text field.

	Person Name
What it means	The contact name printed on your labels as the sender.
Why it matters	It also appears on return labels as the recipient — the name your customers send returns to.
When to change it	When the responsible person or business name changes.
Default	Empty until you enter a value and save.
After you save	The next label or pickup shows the new name.
Common mistakes	Leaving it empty, so labels have no sender name.

Phone Number

A text field.

	Phone Number
What it means	The contact phone number for the shipper.
Why it matters	FedEx prints it on labels and uses it for pickup contact details. Return labels show it as the recipient’s phone.
When to change it	When your store’s phone number changes.
Default	Empty until you enter a value and save.
After you save	The next label or pickup shows the new number.
Common mistakes	Leaving it empty — return labels then print a placeholder phone number.

Postal Code

A text field.

	Postal Code
What it means	The postcode your parcels ship from.
Why it matters	Together with the Country below, it is the starting point of every price quote. A wrong postcode means wrong prices. It is also printed on labels and used for pickups and return labels.
When to change it	When your store moves.
Default	Empty until you enter a value and save.
After you save	The next quote and the next label use the new postcode.
Common mistakes	Entering a postcode in a format your country does not use — match the format FedEx expects for the selected country.

Country

A dropdown listing every country WooCommerce knows.

	Country
What it means	The country your parcels ship from.
Why it matters	It decides whether a shipment is domestic or international, which changes the services and prices FedEx offers. It is also used on labels, pickups, and return labels.
When to change it	Only when your store moves to another country.
Default	None saved — the first entry in the dropdown shows until you choose.
After you save	The next quote and the next label use the new country.
Common mistakes	Leaving the first entry selected without checking it is really your country.

City

A text field.

	City
What it means	The city your parcels ship from.
Why it matters	It appears on labels, pickups, and return labels.
When to change it	When your store moves.
Default	Empty until you enter a value and save.
After you save	The next label or pickup shows the new city.
Common mistakes	Expecting it to change checkout prices — quotes are calculated from the Postal Code and Country, not the city.

State Or Province Code

A dropdown. The on-screen placeholder reads “Select a state…”.

	State Or Province Code
What it means	Your ship-from state or province, for example CA or NY.
Why it matters	It appears on labels, pickups, and return labels.
When to change it	When your store moves.
Default	Empty until you choose.
After you save	The next label or pickup shows the new state.
Common mistakes	Looking for your state and not finding it: the dropdown only lists the states and provinces WooCommerce knows for the selected country. If your country has no list, leave the field empty.

Environment

A dropdown with two choices: Sandbox and Production. The on-screen help text says: “Sandbox issues test labels only; production creates real shipments with real charges.”

	Environment
What it means	Sandbox is test mode: test labels only, nothing real ships, nothing is charged. Production is live: real shipments with real charges.
Why it matters	It points the plugin — and your credentials — at either FedEx’s test servers or the real ones. A badge at the top of the Settings page shows the current mode: orange Production or purple Sandbox.
When to change it	Switch to Production only when you are going live. See Going live.
Default	There is no saved default. A fresh install behaves as sandbox until you deliberately switch.
After you save	The badge updates and the plugin talks to the other FedEx server from its next request.
Common mistakes	Using sandbox keys with Production mode, or production keys with Sandbox mode. The two are not interchangeable — every call fails authentication if they are mixed.

The dropdown selects the FedEx server for all calls the plugin makes:

Environment	FedEx server
Sandbox	`https://apis-sandbox.fedex.com`
Production	`https://apis.fedex.com`

Switching to Production turns checkout label creation into real, paid shipments — see Instant labels. If credentials and environment do not match, every call fails authentication, and the checkout log (source teamzlab_fedex_shippnig under WooCommerce → Status → Logs — the source name is spelled that way in the code) shows the exact error.

Where this address is used

The Account tab address is the starting point for:

every checkout rate request,
the rate widget on your site,
package calculations such as dimensional weight.

The label sender address adds the street lines from the Labeling tab. Return labels use the same address as the recipient.

Going live

Move from sandbox to production step by step.

Labeling tab

The street lines, packaging, and label format that complete this address.

Checkout rates

How the ship-from address shapes the prices your customers see.

Getting Started

Settings Reference

Admin Pages

Shipping Workflows

Tracking & Returns

Developer Reference

Support

Account Number

Person Name

Phone Number

Postal Code

Country

City

State Or Province Code

Environment

Where this address is used

Going live

Labeling tab

Checkout rates

​Account Number

​Person Name

​Phone Number

​Postal Code

​Country

​City

​State Or Province Code

​Environment

​Where this address is used

​Related

Going live

Labeling tab

Checkout rates

Account Number

Person Name

Phone Number

Postal Code

Country

City

State Or Province Code

Environment

Where this address is used

Related